AI Kiosk for Shopping Malls
Selam.AI deploys multilingual AI concierge kiosks in shopping malls. Visitors ask for a store, a restroom, a promotion, or parking, in any of 30+ languages, and get an immediate spoken reply from a lifelike avatar. Sub-second latency, on-premises option, live today at Emaar Entertainment in Istanbul.
Why malls replace static directories with AI kiosks
A mall directory has two failure modes: it assumes the visitor reads the local language, and it forces them to scroll through hundreds of stores. Neither works for international tourists, visitors with accessibility needs, or anyone in a hurry. A conversational AI kiosk replaces the whole interaction: the visitor just asks "where's Zara?" or "what time does the cinema close?" in their own language and gets a spoken, human-quality answer.
For mall operators, this translates into shorter guest-service queues, higher conversion on promotions, and a measurable accessibility upgrade that shows up in footfall analytics.
Live mall deployments
- Emaar Entertainment, Istanbul, Türkiye. Multilingual kiosks across Emaar Square Mall, Emaar Aquarium & Underwater Zoo, and Emaar SkyView Observation Deck.
What the mall kiosk does
- Store directory and brand lookup in any supported language.
- Promotion and seasonal event surfacing.
- Wayfinding to stores, restrooms, parking, cinemas, food courts.
- Opening hours, holiday hours, special-event hours.
- Accessibility, voice-first interaction for visitors who don't read the local script.
- Lost-and-found intake with a guided conversation flow.
- Integration with indoor navigation for visual route guidance on paired displays.
Technical properties
- Sub-second end-to-end response (speech in → avatar reply out).
- 30+ languages out of the box; additional locales on request.
- On-premises deployment option, LLM, STT, TTS all inside the mall network.
- GDPR compliant in on-prem mode.
- AI noise cancellation tuned for mall atria.
- Guardrail Mode, keeps the avatar inside the configured knowledge base.
- Content updates via admin UI or webhook; no reboot required.
Frequently asked questions
What does an AI kiosk do in a shopping mall?
A Selam.AI mall kiosk answers visitor questions in 30+ languages, where a store is, what's open, where the restrooms or parking are, current promotions, and brand directory, via a real-time lifelike avatar.
Which malls use Selam.AI today?
Selam.AI is deployed at Emaar Entertainment venues in Istanbul, Türkiye, including Emaar Square Mall, Emaar Aquarium & Underwater Zoo, and Emaar SkyView Observation Deck.
How does the mall kiosk handle promotions and live events?
The knowledge base is updated via the Selam.AI admin or webhook integration. Promotions, seasonal hours, and events appear in the avatar's answers immediately, no kiosk reboot required.
Can the kiosk guide visitors to a specific store?
Yes. Selam.AI can integrate with indoor navigation systems. The avatar gives spoken directions and, where a map display is paired with the kiosk, can highlight the route visually.
What about tourists who don't speak the local language?
This is the primary reason malls deploy Selam.AI. International visitors speak their own language to the kiosk and get a natural spoken reply, no translation apps, no broken English, no queueing for a bilingual staff member.
Is there an on-premises option for mall deployments?
Yes. The full Selam.AI stack (LLM, STT, TTS) can run inside the mall's own network. This matters for sovereign-cloud-conscious operators and reduces dependence on third-party API uptime.
See it in your mall
Book a live demo or try the avatar now.
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